Frequently Asked Questions
Everything you need to know about our premium cashmere and services.
What makes LISA YANG cashmere unique?
We specialize in GOTS-certified organic cashmere, sourced from Inner Mongolia and crafted using traditional techniques to ensure exceptional softness, durability, and a modern silhouette.
How should I care for my cashmere garments?
To maintain the longevity of your pieces, we recommend hand washing in cold water with a specialized cashmere detergent or using a delicate dry cleaning service. Always dry flat and never wring the fabric.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
What is your international shipping policy?
We offer worldwide shipping via premium couriers. Delivery times typically range from 2-5 business days depending on your location, and tracking information is provided once your order departs our warehouse.
How do I process a return or exchange?
Items can be returned within 14 days of receipt, provided they are in original condition with all tags attached. Please visit our Returns Portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. Our collections generally offer a relaxed, contemporary fit; if you prefer a more tailored look, we suggest sizing down.