Returns & Exchanges

LISA YANG offers a 14-day return policy from the date of delivery for all unworn, unwashed items in their original packaging with tags attached. We strive to ensure your luxury cashmere experience is seamless, from selection to potential return.

Return Process

• 1.
  Register Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original protective bags and shipping box, ensuring the pre-paid return shipping label is securely attached to the outside.

• 3.
  Ship the Items

  Drop off your package at the nearest authorized courier point or schedule a collection through our logistics partner's website.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the returned garments, your refund will be processed to the original payment method within 5-10 business days.